Returns & Exchange Policy
At Elhan & Regina, we want you to be completely satisfied with every purchase. If for any reason you are not happy with your order, we’re here to make it right.
✅ Eligibility for Returns & Exchanges
We accept return and exchange requests under the following conditions:
- Request is made within 7 days of delivery date
- Item is unused, unwashed, and unaltered
- Item is in its original packaging with all tags still attached
- You have your order number or proof of purchase
❌ Non-Returnable Items
- Items that have been worn, washed, or altered
- Items purchased during a final sale or clearance event
- Fragrances and beauty products (for hygiene reasons)
- Custom or made-to-order items
🔄 Exchange Process
To request an exchange (e.g. different size):
- Contact us via Contact Us or WhatsApp within 7 days of delivery
- Provide your order number and the item you’d like to exchange
- We’ll confirm availability of the replacement item
- Ship the original item back to us (customer covers return shipping)
- We’ll dispatch the replacement once we receive and inspect the returned item
💰 Refund Process
If you prefer a refund instead of an exchange:
- Refunds are processed within 5–7 business days of us receiving the returned item
- Refunds are issued via bank transfer to your provided account
- Original shipping charges are non-refundable
⚠️ Wrong or Damaged Items
If you received a wrong item or a damaged product, please contact us within 48 hours of delivery with:
- Your order number
- A clear photo of the item received
- A photo of the packaging (if damaged in transit)
In these cases, we will cover all return shipping costs and arrange an immediate replacement or full refund — whichever you prefer.
📬 How to Contact Us
For all return and exchange requests, please reach out via:
- Contact Us Page
- Email: support@elhanregina.com
- WhatsApp: Available via the chat button on this site
Our team responds within 24 hours on business days (Monday–Saturday).